Terms and conditions

Korkyra Info Travel Agency Terms and Conditions

1. Introduction

Welcome to Korkyra Info Travel Agency. By booking a tour with us, you agree to be bound by the following terms and conditions. Please read them carefully.

2. Booking and Payment

2.1. All bookings must be made through our official website, e-mail, by phone, authorized agents, or directly at our office.

2.2. A full payment or a deposit is required at the time of booking, as specified for each tour.

2.3. The remaining balance (if any) must be paid before the tour commences.

3. Cancellation Policy

3.1. Cancellation by the Customer

  • Cancellations made more than 24 hours before the tour departure will receive a full refund, minus any non-refundable fees.
  • Cancellations made less than 12 hours before the tour departure will not be eligible for a refund.

3.2. Cancellation by Korkyra Info Travel Agency

  • We reserve the right to cancel any tour up to 12 hours before the scheduled departure due to unforeseen circumstances, bad weather, or insufficient participants.
  • In the event of such cancellation, customers will be offered a full refund or an alternative tour option.

4. Changes to Bookings

4.1. Customers wishing to change their booking must contact us as soon as possible.

4.2. Changes are subject to availability and may incur additional charges.

5. Tour Conditions

5.1. Customers are required to arrive at the designated meeting point at least 10 minutes before the tour departure time.

5.2. We are not responsible for any delays or missed tours due to late arrivals.

6. Right to Cancel

6.3. Korkyra Info Travel Agency reserves the right to cancel any tour up to 12 hours before the scheduled departure due to unforeseen circumstances, adverse weather conditions, or insufficient number of participants.

6.4. In the event of such cancellation, customers will be notified as soon as possible via the contact details provided at the time of booking.

6.5. Customers will be given the option to reschedule for another date or receive a full refund.

7. Health and Safety

7.1. Customers must inform us of any medical conditions or special requirements at the time of booking.

7.2. We reserve the right to refuse participation to anyone who may jeopardize the health and safety of other participants.

8. Liability

8.1. Korkyra Info Travel Agency is not liable for any loss, injury, or damage to personal property during the tour.

8.2. Customers are responsible for their travel insurance.

9. Complaints

9.1. Any complaints must be reported to the tour guide or our office during the tour.

10. Governing Law

10.1. These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which the company is registered.

By booking a tour with Korkyra Info Travel Agency, you acknowledge that you have read, understood, and agreed to these terms and conditions.

 

Privacy Policy Disclaimer

1. Introduction

At Korkyra Info Travel Agency, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you book our services.

2. Information We Collect

2.1. Personal Information: When you book a tour or use our services, we may collect personal information such as:

  • Full name
  • Email address
  • Telephone number
  • Payment information
  • Other relevant information necessary to execute our services

3. How We Use Your Information

3.1. Service Execution:

We use your personal information to:

  • Process your bookings and payments
  • Communicate with you regarding your bookings
  • Provide customer support and respond to inquiries
  • Personalize and improve our services 

4. Disclosure of Your Information

4.1. We do not sell, trade, or otherwise transfer your personal information to outside parties unless necessary to execute our service successfully.

4.2. Legal Requirements:

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

5.1. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5.2. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Your Information

6.1. We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights

7.1. You have the right to access, correct, or delete your personal information held by us. You may also have the right to object to or restrict certain types of processing of your personal information.

7.2. To exercise your rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

8.1. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Korkyra Info Travel Agency
Address: Trg Petra Šegedina 3A
Phone: +385 20 711 750
Email: [email protected]

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.